Client Experience Manager

Your business thrives with our tailored guidance
Your Dedicated Partner for Success

From smooth onboarding and implementation to strategic reviews and support. Our expert team is here to ensure your organization maximizes CloudCockpit's value every step of the way. Your goal is our goal.

Dedicated Account Manager

Someone you can rely on
Implementation and onboarding
Implementation and onboarding

Receive alerts directly within your portal dashboard, eliminating the dependence on email notifications.

Strategic business reviews
Strategic business reviews

Now, when resolving alerts, you can specify the reason, whether it's legitimate, a false alarm, or fraud.

Tailored guidance to optimize operations
Tailored guidance to optimize operations

Configure alerts based on severity levels—low, medium, high, or critical—directly within the portal.

Credit Limit Management
Credit Limit Management

Establish specific credit limits for each partner—whether reseller or customer—directly within the CloudCockpit.

Someone you can rely
Dedicated Account Manager

When you choose CloudCockpit, you’re not just getting a product. You are unlocking a partnership focused on delivering results. From day one, our Customer Success Manager works alongside you to help you create a strategic impact on your business.

Threshold-Based
Alerting for Significant Operations
  • Set Alert Criteria: Define thresholds based on transaction value.
  • Targeted Monitoring: Early detection of unusual high-value activities.
  • High-Value Transactions: Keep a close eye on operations that could significantly impact the business.
    • Example: "Alert me when a subscription valued over $1,000 is created."
Designated Alert Recipients
Notification Management
  • Alert Manager Group: Notifications sent via email to users in the specified group.
  • Minimum Severity Settings: Configure the minimum alert severity that triggers an email.
  • Timely Updates: Emails sent when an alert is created or its severity is upgraded.

 

Risk Detection

Real-time alerts enable faster responses to potential threats

Resolution Tracking

Alert Classifications: legitimate, a false alarm, or fraud.

Alert Severity Levels

Assign severity levels to alerts: low, medium, high or critical.

Tailored Notification

Designate specific team members to receive notifications.

Credit Limit Management

Proactively prevent partners from exceeding their credit limits.

Credit Limit Alerts

Receive alerts when partners reach 70%, 85%, or 95% of their credit limit

Let's dive into the frequently asked queries regarding our feature

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