Although it is hardly a debate whether to use a CSP Portal as a Provider, many still wonder why they cannot just allocate someone to oversee renewing seats and managing requests on demand, especially if the costs of using a portal are way too high.
But with the amount of data with which we are bombarded nowadays, it is tough to manage everything manually, that is why it is important to look at other alternatives to manage and control all your data.
Automation and data centralization are key to optimize and improve any process, and there are various reasons as to why you should be centralizing your data in one CSP Portal:
1. Higher effectiveness and consistency
If you opt to use a CSP Portal to manage your subscriptions and to store all your relevant business information, you are setting a standard for consistency.
That is due to the fact that you have the same data and insights available to everyone, which in turn improves your consistency and effectiveness of working
At the end of the day, everything that can increase your revenue and grow your CSP business is more than welcome.
2. Prioritizing your Focus
Having all your data centralized and made available in one portal, your team will be able to prioritize their focus and spend less time running after resellers, organizing the data, and manually adding more information in your multiple databases. The list goes on…
Centralizing knowledge in a CSP Portal also gives a comprehensive understanding of business processes to BI teams and marketing teams.
For instance, they will be able to predict and troubleshoot long-term plans with greater precision because the marketing team has a deeper understanding of how CSP distributors operate.
3. Customer is King – Improving Customer Experience
In today’s day and age, customers have high expectations, mostly due to the high amount of offers and request they are faced with every day.
This has made it so that before choosing to work with a certain reseller or distributor, or if they are not fully satisfied with the current process, they often want to see data and results.
Any inconsistency or mistake, and they may shy away from working with you.
Having a centralized CSP portal where you can easily access any relevant information, you will be able to showcase and deliver a detailed overview that is customer focused.
You will have an easier time acquiring new customers, and your current customers will be able to have a much better experience when managing and controlling their business.
4. Saves Time & Money
The saying “saves time & money”, is often used by CSP Portals. Many times, they simply state it to try and convince people to opt in and work with them. Who does not want to save time and money? But there is a reason for this.
Given all the previous points, it is noticeable that centralizing your data in one CSP Portal will bring about many benefits for your business.
Many of which have to do with improving efficiency, creating consistency, improving customer experience, and allowing your team to not only be more satisfied, but also to be able to focus more on priority tasks.
Having your teams spend less time compiling all the reports they generate will allow them to have more time to work on other more important tasks that will directly impact the success of the business.
This strategy would also help you save more time as structured data makes inefficiencies more apparent while making solutions more obvious and efficient.